Casino Infinity Review, Anjouan-Licensed With 332 Total Complaints Across Its Network and a Daily Withdrawal Cap That Frustrated a €100,000 Winner
Casino Infinity operates under an Anjouan Gaming Board licence, established 2023. Safety Index of 6.2, Below Average. One complaint directly against this casino plus 16 against related casinos produced 4,059 black points in total, with 2,099 coming from the connected network of 14 other casinos. T&Cs contain three unfair clauses including rules that can lead to confiscated winnings for low-risk play and common bonus hunting strategies. The connected network shows 332 total complaints with 16 unresolved cases. Mixed user feedback from 15 reviews.
The complaint record here needs serious attention. A player won over €100,000 and required nearly 8 months of monthly €7,000 withdrawals to access their funds. Another player reported €48,000 in winnings frozen behind escalating document demands. A third had winnings confiscated after VPN use. The casino’s responses to public complaints reference terms and conditions accepted at registration rather than resolving disputes.
Welcome Bonus
Two offers in the database, both 100% up to €500 with 200 spins. Wagering is confirmed at 40x in player feedback, which aligns with the industry average but is on the higher end. Maximum cashout from bonus winnings is €5,000 if the deposit was €50 or more, or 10x the original deposit for smaller deposits. Max bet during wagering is €5. The finance team processes Monday to Friday, 6am to 5pm GMT.
Payments
Fifty-two methods covering an enormous range including Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Zimpler, Siru Mobile, Rapid Transfer, Jeton, MiFinity, bank transfer and crypto through Bitcoin, Ethereum, Tether, Litecoin, Dogecoin, Ripple, Bitcoin Cash, Cardano and USD Coin. Nordic banking options, Brazilian banking, Irish banking and Latin American methods are also present. Daily limit is €500 and monthly is €7,000. The VIP system determines higher limits though the player complaining about 8 months to withdraw €100,000 at €15,000 per month suggests higher limits exist but aren’t easily accessible.
Games
One hundred and twelve providers. NetEnt, Nolimit City, Play’n GO, Evolution Gaming, Pragmatic Play, Hacksaw Gaming, Big Time Gaming, Thunderkick, Betsoft, Evoplay, Spribe, TrueLab, Avatar UX, Merkur Gaming, Blueprint Gaming, Stakelogic, Novomatic, Amatic and many others. Gamecheck-certified. Live chat in English, French, German, Italian, Norwegian and Polish. Twenty-four-seven coverage confirmed.
Support and Responsible Gambling
Live chat 24/7 in seven languages. Support quality tested as average. A VIP manager is referenced in player reviews. Responsible gambling tools aren’t individually confirmed. A player complaint records a self-exclusion request that wasn’t processed.
Pros and Cons
Pros:
- 112 providers with Merkur and Blueprint rarely found elsewhere
- 52 payment methods covering unusual regional options
- Gamecheck-certified titles
- 24/7 live chat in seven languages
Cons:
- Safety Index of 6.2, Below Average
- 332 complaints across network, 16 unresolved
- T&Cs contain three unfair clauses including low-risk play confiscation
- €500 daily withdrawal cap creates months-long withdrawal schedules for large wins
- Finance team Monday to Friday only
- Self-exclusion request not processed in at least one documented case
- Casino’s complaint responses cite T&C acceptance rather than resolving disputes
- Anjouan licence offers limited player protection
Final Verdict
The payment variety and the Merkur and Blueprint inclusion are genuinely unusual positives. But three unfair T&C clauses, a complaint record showing extended withdrawal processes for large wins and a documented unprocessed self-exclusion request are not things a Below Average Safety Index and an Anjouan licence can adequately address. Players who win anything significant here will face a €7,000 monthly base limit and a finance team that only processes Monday to Friday. Look at the complaint history before depositing anything you’d mind waiting months to withdraw.
